NOC Operation Services
NOC Operations Services
Your Network in under control with full efficiency in experts hands with Mobicon Networks.
A network operations center (NOC) is a place from which our engineers supervise, monitor and maintain on 24/7 basis our Customer’s network to ensure minimal downtime which results in higher networks performance and satisfaction of end-user.
By NOC our aim is to support Customer to achieve
Reduction in downtime;
In-time resolution of incidents on 24/7/365 days basis support;
Reliability of Customer’s network;
Satisfaction of Customer and end-user;
The NOC process flow is a combination of following steps
Receive events (via monitoring and/or call);
Process events into a problem to be resolved;
Route the problem to on-field engineers;
Support on-field engineers in coordination with other department in case additional support and/or spare is required for problem resolution;
Track the status continuously till the problem solution stage;
Record the problem for later review;
NOC support activities include ticketing, current resolution status, notifications, escalations and communications between our and Customer’s different departments to ensure problem resolution according to defined Service Level Agreement (SLA).